The study “The Expanding Role of Mobility in The Workplace” finds that BYOD, mobile applications as well as mobile apps are becoming a larger trend among bosses and employees. The results show that a mobile workplace design with BYOD and mobile apps does not only boost customer satisfaction but also increases employee performance.
- Highest priority in companies: Implementation of different end devices
- Increasing focus on mobile strategy and policy
- Increasing support of mobile applications for employees
- BYOD and mobile applications increase not only the speed of decision making but also the ability to find solutions
- Customer service: Increased customer satisfaction by using smartphones and tablets within the company
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